Privacy Policy

Connexcel Pty Ltd ("Connexcel", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This policy applies to personal information collected through the Connexcel website, including information submitted through our contact forms, consultation requests and other enquiries.

This policy is intended to provide clear information about how we handle personal information. Depending on the nature and circumstances of our activities, Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, may apply to our handling of personal information.

When you use our website or contact us, we may collect information such as:

• Your name
• Email address
• Business name
• Phone number, if provided
• Your business website or online presence
• Information about the website or services you are interested in
• Information contained in messages or enquiries you send us

We may also collect limited technical information when you visit our website, such as browser type, device information, approximate location, referring pages and information about how you interact with the website.

We may collect information when you:

• Submit a contact or consultation form
• Email or otherwise contact Connexcel
• Request information about our services
• Interact with our website
• Engage Connexcel to provide website development or related services

We may use personal information for purposes including:

• Responding to enquiries and consultation requests
• Preparing proposals and project estimates
• Providing website development services
• Communicating with clients about projects
• Managing client relationships
• Improving our website and services
• Preventing spam, fraud or misuse of our website
• Meeting applicable legal or regulatory obligations

We will generally only use personal information for purposes reasonably connected with our business activities and the reason the information was provided.

If you provide your contact details, we may contact you in relation to your enquiry, requested services or existing business relationship.

We will not use your personal information for unrelated marketing purposes where we are not permitted to do so.

If we send you marketing communications where consent or another lawful basis is required, you may request that we stop sending those communications.

We may use trusted third-party technology providers to operate our website and business. These providers may process information on our behalf.

Depending on the services currently used by Connexcel, these may include:

• Website hosting and deployment providers
• Email delivery and communication providers
• Analytics and website measurement services
• Spam prevention and security services
• Payment or accounting providers where applicable

These providers may have their own privacy policies and terms. Where appropriate, we take reasonable steps to use reputable providers and configure services in a manner consistent with our business and privacy obligations.

Our website may use cookies or similar technologies to support website functionality, security, performance and analytics.

Analytics services may collect information about how visitors use our website, such as pages visited, approximate location, device type and general traffic patterns.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may disclose personal information where reasonably necessary for our business operations, including to:

• Service providers assisting us with business operations
• Technology and hosting providers
• Professional advisers where appropriate
• Government agencies or authorities where legally required

We do not sell personal information to third parties.

Some technology providers we use may store or process information outside Australia. As a result, personal information may be transferred to or accessible from overseas jurisdictions.

Where applicable, we take reasonable steps to consider the privacy and security practices of relevant service providers.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal obligations.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

You may contact us to request access to personal information we hold about you, or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before responding to a request. In some circumstances, applicable law may allow or require us to refuse access or correction.

If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.

We will review and respond to privacy-related enquiries within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information about privacy complaints.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable requirements.

The updated version will be published on this page with a revised "Last updated" date.